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Premium Service Contract |
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Service Contract |
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Part# MNG_PREMIUM |
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OVERVIEW |
Medialon Premium Service is a one year service plan
which grants Medialon Manager' users a first class
service for assistance, upgrades and support.
Free major upgrades
Always stay on track: all upgrades are automatically
sent, be it a major improvement or a simple patch to
secure. Major upgrades are normally charged 15% of
purchasing cost and comes once or twice a year. With
free major upgrades, Premium Service already pays
for itself.
Priority access to senior technical staff by phone or
email
To ensure high levels of service to our customers
professional needs, we offer this priority access. Using
Premium Service and Support plan, you’ll be sure your
issue is on the top of the list of our support experts
to help you to determine if it is a hardware failure or
a software configuration issue. In either case, we will
work to get your show control system up and running
quickly. This service delivers priority responses on
Email and telephone calls during opening hours, and
includes visual remote assistance using webinar
technology. Support team PC’s screen is sent live to
your PC over internet, for live demonstration.
Priority and Free access to training
Medialon offers training sessions every month in Europe
and in the USA. As subscribers of the Premium Service
you get free and priority access to these training
sessions for you and your staff.
Free design support
Medialon's Senior Technical staff offers you free
assistance in designing your show control system for any
project. We help you, prior to the project, choose the
right equipment, select relevant MxMs or even assist you
in driver editing. You provide the list of equipment to
be controlled and the functionalities needed, we will
return block diagram, check the feasibility, list
necessary MxMs and drivers and all needed experimented
advices.
Premium annual cost: MSRP US$ 2,535.00 in North &
South America / Euro 2.414,00 in Europe (these prices
don't take Dealers or Professional discounts into
consideration) |
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FEATURES |
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One number to call or one email address for help
Free major upgrades
A highly experienced team for fast problem resolution
Priority response to email and telephone calls |
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Visual remote assistance via individual webinars
Access to web based technical support resources
Priority and free access to regular training
Free project design assistance |
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